Returns & Exchanges

Due to the perishable nature of our premium gourmet products, we only offer returns or replacements on items that arrive damaged or incorrect. Please inspect your delivery immediately upon receipt to ensure the highest quality standards are met.

Return Process

• 1.
  Contact Customer Support

  Notify our specialist team within 24 hours of delivery by emailing [email protected] with your order number and details of the issue.

• 2.
  Provide Photographic Evidence

  Attach clear photographs of the product, the packaging, and the shipping label to help our quality control team assess the damage or error.

• 3.
  Preserve the Product

  Keep the item in its original packaging and maintain the required storage temperature (chilled or frozen) until a resolution is reached.

• 4.
  Resolution and Refund

  Once approved, we will arrange for a replacement to be sent via express courier or issue a full refund to your original payment method within 3-5 business days.